Quick Load LLC Privacy Policy
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Quick Load LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our truck dispatch services.
Information We Collect
We may collect the following types of information to provide our dispatch services:
Personal Information
- Full name, contact details (email, phone number, address)
- Driver's license number, CDL information, and other identification
- MC number, DOT number, and other regulatory identifiers
- Date of birth and Social Security Number (for verification purposes)
Business Information
- Company name, tax ID, and business registration details
- Insurance information (policy numbers, coverage details)
- Vehicle information (truck VIN, plate numbers, specifications)
Operational Data
- Load details (origin, destination, commodity, weight)
- Dispatch records and communication logs
- GPS location data and route history
- Fuel consumption, mileage, and maintenance records
Financial Information
- Payment methods and billing details
- Bank account information for direct deposits
- Invoice and payment history
Technical Data
- IP address, browser type, and device information
- Usage data from our website and mobile applications
- Cookies and similar tracking technologies
Cookies
We may also use cookies to collect information about your visits to our website. Cookies are a tiny amount of data stored on your machine's hard drive. They allow us to recognize you when you return to our website and help us remember your preferences. You have the option of disabling cookies in your web browser, though it may inhibit your access to certain facets of our website.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our dispatch services
- Match carriers with available loads
- Process transactions and facilitate payments
- Communicate with you about loads, dispatches, and service updates
- Monitor and analyze service performance and efficiency
- Ensure compliance with transportation regulations
- Improve our services and develop new features
- Prevent fraud and enhance security
Data Sharing With Brokers and Shippers
To facilitate load assignments, we share necessary information with brokers and shippers, including:
- Carrier contact information
- Equipment details and availability
- Operational credentials (MC/DOT numbers, insurance)
- Location and status updates during load transit
Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security audits and monitoring
- Employee training on data protection
To safeguard your personal details, we take necessary steps to prevent unauthorized access, alteration, misuse or destruction.
SMS Communications
SMS Consent
Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.
SMS Terms & Conditions
- SMS Consent Communication:
The information (Phone number) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications:
If you have consented to receive text messages from QUICK LOAD LLC, you may receive messages related to the following:
- Delivery appointment
- Pick up address
- ETA to shipper
- Load number
Example Messages:
"Hello Can you please provide the delivery address? Reply STOP to opt out of SMS messaging at any time."
"Mr. Driver need pick address asap? Reply STOP to opt out of SMS messaging at any time"
"What is your eta to the shipper please? Reply STOP to opt out of SMS messaging at any time"
"Hello what is the load number to get loaded. Reply STOP to opt out of SMS messaging at any time"
- Message Frequency:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
- Opt-In Method:
You may opt-in to receive SMS messages from Quick Load LLC in the following ways:
- Verbally, during a conversation
- Through our website or mobile app
- Via written consent on service agreements
- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://quickloadllc.com/
- Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at dispatch@quickloadllc.com or +1 313-217-0040.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. Your continued use of our services after such changes constitutes your acceptance of the updated policy.